Department : Sales & Marketing
Experience : Minimum 1year from engineering &
operations
Salary : Depend on Interview
Education : Degree or Diploma
Job Description
1. Improve customer service experience
2. Take ownership of customer issues & resolve the problems
3. Develop service procedure & policy standards
4. Service revenue generation
5. Report & documentation related to service
6. Resource & manpower allocation & control
Functional Competencies
Necessaries technical competencies to handle service departments
Responsibilities
1. Respond to customer service issues in timely manner
2. Develop & expand AMC-Spares-Service business as per given target
3. Create effective business service procedure & manpower
4. Supervise day to day operations in customer service